"To achieve big things, you must
first dream big dreams".
Conrad Hilton
Grooming Standards
Ladies Hairstyles
• Hair should be clean, dry, neat and tidy before the team member commences their shifts.
• Hair, which is long enough to be tied back, should be kept off the team member’s face with a
hair band (as issued) or a plain dark hair band.
• All food preparation team members must wear hats/hairnets.
• Dying of hair – team members have the freedom to dye their hair as they choose - as long as
it fits with the hotel image.
• Rainbow coloured lock and garish dyed hair is unacceptable. To ensure we don’t offend
either our team members or our guests, team members are advised to consult their
supervisor before embarking on a wild hairstyle.
Men's Hairstyles
• Shaved symbols and patterns on team member’s scalp are not
permitted.
• Hairstyles such as dread locks are not permitted at work, except where
it is of cultural significance.
• Beards, half/fully grown moustaches as well as side burns are not
allowed.
Jewellery
• Jewellery must be kept to a minimum.
• Wedding band and engagement ring are acceptable; an additional plain
ring is acceptable.
• Large bulky rings and rows of rings on each hand are not permitted.
• A single pair of earring may be worn. Solitary earring e.g. earring on one ear
only, is not permitted.
• Plain studs or small hoops are permitted, with food preparation staff only
being allowed to wear hoops. Large fashion earrings are not allowed.
• Body piercing is no permitted; if the team member has their face/body
pierced it must be removed before they commence their shift.
• Bracelets, bangles, necklaces and watches are permitted only if they can
be covered by the team member’s uniform. If they cannot be covered, they
must be removed before the team member commences their shift
• No visible tattoos are permitted, including henna whilst on duty.
Make-Up
• Make up must be kept professional and to a minimum.
• Make up should look natural, be well applied, with no garish colours
permitted.
• Perfume/aftershave is permitted but must not be overpowering,
especially for food and beverage team members as it will taint the
taste of food & drink.
• Nails must be kept clean & neatly trimmed.
• Pale/Natural nail polishes are acceptable for team members who are
not involved in the preparation and/or service of food and drink.
• Food Preparation team members are not permitted to wear makeup,
perfume/aftershave and nail polish.
Nails
• Must appear clean, well-cared and manicured
• Nail polish must be clear, natural
tones or French manicured
• Food & Beverage preparation/service team
members are not permitted to wear nail polish.
Personal Hygiene
• Always wash your hands before touching food and after using toilet.
• Tell your supervisor at once of any skin, nose, and throat or bowel
trouble.
• Cover cuts and sores with a BLUE waterproof dressing in food and
beverage areas.
• Wear clean clothing and be clean yourself.
• Smoking in a food area is dangerous and illegal.
• Never cough or sneeze over food.
• Keep food clean, covered and at the right temperature.
• Keep your hands off food as much as possible,
keep utensils clean
• Keep the lid on the garbage bin.
• Keep premises and equipment clean at all times.
Uniform
• All team members are required to be neat and tidy in appearance
and when in contact with customers be smart and well groomed.
• Team members are required to use the uniform supplied. The
uniform should be in a clean and pressed condition.
• Where uniforms are not provided, normal business attire should be
worn. Normal business attire normally means a shirt, tie, trousers
and a jacket for men and blouse, skirt or trousers and jacket for
women.
• It is not allowed to wear your uniform off duty, please change before
leaving the premises.
• You must return your full uniform to the Housekeeping Department,
if you leave the Company.
Shoes, tights and socks
• Men – Plain black socks
• Ladies – Flesh coloured tights must be worn when wearing a skirt or dress.
• For Men - Plain black/blue/brown lace/slip on style shoe.
• For Women - Plain black/blue/brown court shoe, with low heel no higher than 3 inches.
• All shoes should have a non-slip sole.
• No sandal or open toe shoes are allowed.
• Safety shoes are provided for all employees who require them due to the nature of their
job. This will include porters, maintenance, kitchen team members, housekeeping team
members and any other person as appropriate to each hotel.
• Food production team members: a sturdy closed in shoe is required with a non slip rubber
sole, which is provided by the hotel & should be worn at all times.
• Leather or suede are allowed, however not canvas or any other material.
• Fitness Centre, sports shoes are acceptable.
